Effective date: January 1, 2025
At Refrigerator Repair Hicksville, we respect your privacy. When you call us or fill out a form to book refrigerator repair in Hicksville, New York, you trust us with your name, address, and contact details. This policy explains what we collect, why we collect it, and how we keep it safe. It applies to our website and to the services we provide. If you have questions after reading this, call us at +1 301-872-7698 and we will walk you through it.
Information We Collect
We collect the information you give us when you contact us or book a repair. That includes your name, phone number, email address, service address in Hicksville or the surrounding area, and details about your refrigerator - brand, model, and the problem you are seeing.
When you use our website, we also collect basic technical information automatically. This includes your IP address, browser type, device type, pages you visit, and the time of your visit. We use this to keep the site working and to understand how people find us.
How We Use Information
We use your contact details to schedule your repair, confirm your appointment, and keep you updated on the status of your service. If you call us, we may follow up by phone or text to make sure the job is done right.
We use your service address to send a technician to your home or business. We use details about your refrigerator to help our technicians arrive prepared with the right parts and tools.
We may use your email or phone number to send you service reminders or occasional updates about our repair services. You can opt out of these messages at any time by telling us on the phone or replying to the message.
We also use website usage data to improve our site, fix errors, and make it easier for customers to reach us.
Cookies and Tracking
Our website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help the site remember your preferences and understand how you move through the pages.
We use cookies to keep the site secure, remember your settings, and measure which pages are most helpful. You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our site may not work as smoothly, but you can still call us to book a repair.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to understand how visitors use our website. These tools collect information like pages viewed, time on site, and general location. This data is aggregated and does not identify you personally.
We may also use third-party scheduling, messaging, or payment tools to help run our business. These providers only receive the information needed to perform their specific service, and they are required to protect it.
Some third-party tools may place their own cookies on your device. Their use of your information is governed by their own privacy policies.
Data Sharing and Disclosure
We do not sell your personal information. We share it only when it is necessary to run our business or when the law requires it.
We may share your information with our technicians and office staff so they can schedule and complete your repair. We may share it with trusted service providers who help us with scheduling, billing, or website analytics, but only to the extent they need it to do their job.
We may disclose your information if we are required to do so by law, to respond to a legal request, or to protect the rights, property, or safety of Refrigerator Repair Hicksville, our customers, or others.
If our business is ever sold or merged, your information may be transferred as part of that transaction. We will notify you if that happens and your information becomes subject to a different privacy policy.
Data Retention
We keep your personal information only as long as we need it to provide our services and meet our legal obligations. Service records, including your name, address, and repair history, are kept for as long as needed to handle warranties, follow-up service, and accounting.
When we no longer need your information, we delete it or make it anonymous in a safe way. If you ask us to delete your information, we will do so unless we are required to keep it for legal or warranty reasons.
Data Security
We take reasonable steps to protect your information from loss, theft, and unauthorized access. These steps include secure storage, restricted access for staff, and using reputable service providers.
No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work hard to protect your data and we review our practices regularly.
If you ever believe your information has been compromised, call us right away at +1 301-872-7698 so we can look into it.
Your Rights
You have the right to ask us what personal information we hold about you. You can also ask us to correct it, delete it, or stop using it for marketing.
If you want to make a request, call us at +1 301-872-7698 or send us a message through our website. We will respond within a reasonable time and help you with your request.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act. If you are a New York resident, you may have rights under applicable state law. Call us and we will explain what applies to you.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, call us at +1 301-872-7698 and we will delete it.
If you are under 18, please do not use our website or book a repair without a parent or guardian.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on this page and change the effective date at the top.
If we make a major change that affects how we use your personal information, we will make it clear on our website. We encourage you to check this page when you visit so you always know how we handle your data.